During nineteen fifties Japan had a reputation for inferior quality goods and were shunned by international markets. This led Japanese organizations to explore new ways of thinking about quality. Then Japanese welcomed input from foreign companies and lectures from different Quality Gurus, including two American quality experts W Edwards Deming and Joseph M Juran. Japan’s strategies represented the new “total quality” approach. Rather than relying purely on product inspection, Japanese manufacturers focused on improving all organizational processes through the people who used them. As a result, during nineteen seventies Japan was able to produce higher-quality exports at lower prices, benefiting consumers throughout the world. Americans started calling this style of Management as “Japanese Style of Management” and also as “Total Quality Management”
Other working definitions used in industry are:
Many companies add assets, manpower, and new machinery to increase profits, which calls for additional finances. But, TQM helps in generating profits even without additional investments.
Details from Official Websites of MBNQA,EFQM,CII,ASQ,BPIR,BIS,IMC and IOD.Author’s Personal experience with TISCO, Tata Projects and NTPC.
a) TQM Awareness training to executives
b) Workshop on Step by Step approach to QIP/PIP/BIP
c) Quality Circle training
d) 5’S’ concept training and consultancy
f) Internal Customer Concept training and consultancy
Experiences of our Directors in this area are
· Implementation of TQM, Quality Circles, 5 S in Tata Steel Mines Division
· Training on Quality Circles to NTPC Talcher
· Training on TQM in AP Mineral Development Corporation
· TQM Awareness Classes in Singareni Collieries
· Open Programmes on TQM in Hyderabad
We can provide services for adopting above Tools & Concepts